New Hotel Cruz Del Sur

Very helpful and friendly staff! The manager literally saved our trip! Without his help we would have gone to the wrong location for our bus ride and missed our ride. He took the extra time to ask about our plans and when he didn't recognize the bus stop we said we were going to he called the bus service for us to figure out where we needed to go and then booked a taxi for us! 100% would stay here again on my next visit!

This hotel needs new and better administration.

HORRIBLE and TERRIBLE experience! My wife and I arrived around 6 pm. We had made a reservation that was not honored. The price was different to the the one advertised, more expensive and on top of that I was charged an extra amount to use my credit card (never before in any hotel around the world that we have stayed). The receptionist told us that we were getting the best suite available (308). This room was dark, unclean mildew around the wash basin, stains on the walls, no heather, just an small portable one, no outlets to charge our phones, I couldn't find anybody to buy a beverage. The shower head was tied with a piece of string to keep it in place. The Hotel is advertised as "NEW" which is false advertisement, in reality, is old and rundown, The elevator's floor is not leveled, indicating a lack of maintenance and trip hazard. We went out to lunch and had to wait for 20 mins. for the receptionist to come and let us back in, I was ringing the bell. but nobody attended. I DON'T recommend this place and hope to never to have to come back