New Hotel of Marseille

We stayed at the New Hotel of Marseille for one night during our roadtrip through Europe and this was one of the most pleasant experiences we had. Location Perfect location neaby the Marseille harbour where you are a walking distance away from all amazing restaurants and sights in the city Check-in No problem at all, very informative and friendly. Rooms The rooms are up-to-date, clean and offers everything you need. Sufficient AC, comfy beds and clean bathroom. Pool area We hung out by the pool throughout the late afternoon and the pool and surrounding area around it is nice with great service. Would absolutely recommend an afternoon here with a drink or two. Parking The hotel is connected to the Q-Park Pharo parking facility where we booked a spot in advance. The parking space is in comparison to other parking solutions in Europe of high quality and we could easily enter and leave the facility without any hassle. We are for sure coming back!

As I write this I am sitting on a balcony from which I can see the old port and a part of the sea. The staff has gone above and beyond to accommodate us. Would definitely stay here again!

Hotel okayish & everything walking distance. However, not 4 stars. Seemed as it is not main season and everything looked not much prepared yet. Complementary, worst experience with the receptionists. Super unfriendly, very much not helpful. Did not even looked up or said hi. Kinda disrespectful to me as a women (& younger). Did not explained anything for the Hotel Checkin. Had to ask every question myself. We already had lowered expectations in France (generally) as they are usually not much service oriented (and let u feel they hate speaking English), however, he managed to go even lower. Did very much felt unwelcomed as guest. The receptionst really managed to let us question, if he is in the right position to represent a hotel & welcome guest or even interact with them. No presence, negative and below supportive. (Time: 27th May 2025 around 2pm - elderly & with glasses // younger colleague at least helped with the bags. Talked french to each other and gave very unpleasant vibe and somewhat arrogant. Could not tell if this was the case as we had the audacity to ask questions (poole usage prio checkin possible etc. where they did not dropped a word). Met othet guest and they had the same. Funfact: was my birthday and he had my ID in his hads and did not said anything as well haha - not that he had too, but at least this would be my bare minimum for human interaction lol) Would appreciate to give a other review, however, not the case. Do the hotel a favor and protect other guests of this experience.