NH Buenos Aires Tango

Never book the hotel too early. Pesos fluctuates, lose value by the day. We booked too early, paid more without breakfast and cancellation. A later book paid less with breakfast included and free cancellation. The hotel is next to Colon theater. The location is good.

Hotel with only good location. 4 star but staff have a lot of difficulty communicating in English. The service was not even friendly. I had to call 4 or 5 times and wait for almost an hour for what I was asking. And, when I complained about the delay, they didn't say sorry, even though the staff change delayed the time, they just said they weren't at fault. I didn't feel very good throughout my stay with this service. I have no intention of using this hotel again. I don't understand why it is a 4 star hotel at all.

In my whole life, I have never had such a bad experience with an hotel as this one. After a +13hr flight we got to the hotel. Tired, lots of bags. When we arrived, the receptionist told us that, because there had been strikes at the airport on the previous days, our room wasn't available. She then told us that we would be moved to another hotel. I then asked why did they wait until we arrived to notify us about this, they must have surely known this at least 24hrs before our arrival. She just shrugged, called us a cab and took us back to the main door. We then waited like 20 minutes, until a dust covered cab arrived. The "replacement" hotel was not as good as the one where we had made reservations, and neither was the room they gave us. It was far from it. We had payed for a big suite, with a nice and spacious balcony, and a gorgeous view to the Obelisco. Instead of that we just got an average room with an ugly bathroom. There was no way we would have payed for that room, so the hotel ended up scamming us, and until this day we haven't been able to do anything about it. We feel completely powerless.