NH Collection Palermo Palazzo Sitano

Outstanding guest relation service! Leonardo at the front desk is very kind and helpful. My guest-status was recognized perfectly. Early check-in, room upgrade, welcoming glass of prosecco, welcome-present in the room and late check-out free of charge. The hotel itself looks like an old palace which is just great architecture. The rooms are very modern aswell.

Update: Let me just add, this is a 5/5 hotel with 5/5 staff. I just noticed some less than stellar reviews, and based on the pictures and comments, I believe they are referring to the older NH hotel about 5 minutes away (facing the main street and sea). I’ve visited that hotel and I’ll just say that it is different. Happy travels! I couldn’t have asked for a better place to stay in Sicily. After arriving by boat in the pouring rain, any trace of stress disappeared the moment I met Francesco at the front desk—kind, patient, and incredibly helpful. As an attorney with a remote court hearing later that afternoon, I needed peace, quiet, and reliable internet. Choosing to stay here was one of the best decisions I made during my entire time in Italy. The room was spotless, the bed exceptionally comfortable—I slept through the night for the first time in weeks. I had planned to work from the excellent business center and library, but once I stepped into my gorgeous room with a private balcony and stunning view, I knew I wasn’t going anywhere else. The attention to detail here is remarkable. Claudio and Giulia in the restaurant greeted me warmly with tea and biscuits after my long journey—a small gesture that meant the world. Their friendly, attentive service continued throughout my stay and made every meal feel special. And the breakfast? Truly unforgettable. The fresh-squeezed juice, vibrant fruits, and even the eggplant and broccoli were perfectly prepared. An impressive variety of breads, milks, and local specialties rounded out what was hands-down the best breakfast I’ve had in my three weeks traveling across Italy. Thank you to Claudio, Giulia, and Francesco for making this stay not only comfortable and productive, but also deeply memorable. Staying here was the highlight of my trip to Sicily.

The best place ever in Palermo. Central location, interior with attention to every detail, friendly and always helpful staff, especially ask for Giulio, the best! Perfect aperitif on the terrace, with drinks and typical food, highly recommended for the warm Sicilian evenings!