NH Collection Roma Fori Imperiali

Excellent Guest Service I had a truly enjoyable stay at this hotel—everything from the ambiance to the service was top-notch. The staff were friendly and professional, and the overall experience was very comfortable. What really stood out to me, though, was the care and attention I received even after checking out. I had lost an item and reached out for help. Although it wasn’t found, I want to give a special thank you to **Amira** for her outstanding support. She followed up with me, kept me informed, and showed genuine concern throughout the process. Her kindness and professionalism made a big difference and left a lasting impression. Highly recommend this hotel—not just for the stay, but for the people who go the extra mile! Rossy

The hotel is in an excellent location, with views of the Tomb of Victor Emmanuel and part of the Forum. Our room was plush, comfortable, and very clean. Breakfast in the restaurant was also a highlight — I had perfectly poached eggs on toast and enjoyed sampling the selection of pastries brought to our table. However, there were some service gaps that stood out, especially given the price point. When we arrived, no one offered to help with our bags — a basic courtesy we expected. There are a few steps up into the small lobby, and it felt a bit cramped, especially for the two concierges working behind the tiny front desk. While the staff was generally pleasant, we experienced a lack of support during a train strike that disrupted our travel plans. The concierge provided a list of options but offered little guidance or reassurance. We weren’t expecting a travel agent, just a bit more help understanding how local strikes work and what to expect. My husband ended up doing all the research and rebooking on his own. We might consider staying here again for the location and comfort, but for the price, we’d likely choose a hotel with more attentive service.

The hotel has a wonderful location—right in the heart of many major attractions and within walking distance to everything. Every single member of the staff was incredibly friendly and helpful; thanks to them, I felt safe even though I was traveling alone. I would like to thank each one of them individually. As a constructive comment, I believe the hotel’s physical conditions could be improved; some of the furnishings looked old and a bit worn out. Still, if I return to Rome, this is where I’d like to stay again. Thank you for everything. Tuğçenur