NH Copenhagen Grand Joanne

I rarely leave reviews but felt compelled to after staying here. The staff could not have been more accommodating or kinder and the location (especially if you have an early flight out) couldn’t be better. It’s both central and minutes from the train station. The hotel itself is very beautifully designed and the room was extremely comfortable. I would recommend staying here and sincerely thank the staff for their kindness.

This is an old building that has been renovated. We had a Superior room which was barely bigger than the bed. I dread to think how small a standard room must be. The layout of the hotel is odd. We had a very long walk to our room and had to use multiple elevators when carrying luggage. Otherwise, the rooms were clean, in good order. The breakfast was good. The best thing about this hotel are the staff who were all helpful and friendly.

I booked the Terrace Penthouse Suite expecting a quiet, upscale retreat to relax and recharge after leading a demanding university study abroad program. While the room itself is visually charming and the private terrace offers stunning views of Copenhagen, nearly everything else about my stay has been a disappointment—and frankly not what you’d expect at this price point. Issues experienced during my stay: • Excessive nighttime noise: The “soundproofed” room is directly above a disco that plays bass-heavy music until nearly midnight. The vibration was intense enough to rattle windows and made sleeping before 11:30 impossible. • Room Was Never Cleaned: Despite asking for service two days in a row, housekeeping never cleaned the room. On the first day, they didn’t even come by until after 4 PM, and on the second day I left by 11 AM and returned at 3 PM to an untouched room. Uh • No in-room phone: There was no functional way to contact reception or request assistance short of using WhatsApp, which is inconvenient and impersonal for a supposedly luxury suite. • Television didn’t work: Despite requesting assistance twice, no one was able to get the TV working during my stay. • Beeping electronic device in the room: A wall-mounted unit began beeping every 20 minutes and continues despite maintenance attempts. Staff said no one on site could fix it, and it required a call to an external technician—unacceptable for a top-tier room. I now have to consider moving rooms at 9 PM, the night before a 6:30 AM work obligation. Bottom line: The space looks like a penthouse, but functions like a hostel with nice linens. A beautiful terrace doesn’t compensate for a broken TV, a beeping box, a loud nightclub, and no on-site staff empowered to resolve problems quickly. If you’re booking this room for a peaceful, functional experience—you may want to look elsewhere.