NH Hamburg Altona

It was a lovely stay. The room was clean, proper size, and with high quality material and furniture. Especially the bed was so comfortable. Located in a good location close to the city center. Very welcoming, professional and helpful staff. Great breakfast. I highly recommend this hotel to stay while visiting Hamburg.

My recent stay at the NH Hamburg Altona exceeded my expectations in every way. From the moment I arrived, the reception staff made me feel welcome, especially Ana, whose friendliness and attention to detail were exceptional. My room was spacious, spotless, and offered every comfort one could wish for. The breakfast buffet was delicious, with a wide variety of hot and cold dishes to choose from. I would especially like to thank Ralitsa Simova from the restaurant for her excellent service; she made me feel like an honored guest. The hotel's location is also unbeatable, with easy access to public transportation and Hamburg's main attractions. I highly recommend this hotel to anyone visiting the city.

Absolutely unacceptable experience – avoid this hotel at all costs. I booked this hotel a full week in advance for a business trip to Hamburg. Before booking, I even called the hotel to confirm that a late-night arrival would be okay. They assured me it was no problem and told me to simply leave a note in the reservation, which I did. After booking, I received an email from them confirming my late arrival and stating that someone would be waiting at reception. On the day of my arrival, after my flight was delayed, I sent another email informing them I’d be a little later than expected. Again, they replied confirming that everything was fine and someone would be there to receive me. When I finally arrived — tired and well past midnight — I was shocked to be told that there were no rooms available. Despite having booked and paid in full, and despite all the confirmations, they had clearly given my room away. To make matters worse, I wasn’t the only one. A colleague of mine, who had also booked in advance, experienced the exact same issue. This was not just an inconvenience — it was a total failure of professionalism and basic hospitality. I ended up scrambling to find another hotel in the middle of the night. Absolutely disgraceful.