NH Palermo

Paolo was fantastic - he helped us while sitting by the pool and also in the evening with cocktails. The hotel is a perfect location, clean and safe. Their food is also fresh and delicious. Constantino makes an amazing espresso martini as well, one of the best we have ever had!

During our time at the hotel the staff were friendly, personable, welcoming and helpful. Unfortunately we lost our passports and the kindness and support of the staff helped our stay to be more enjoyable. We want to give a special thanks to Gulia, Luca and Paolo who helped us communicate with the appropriate authorities, their super food and gelato recommendations and for being a friendly face each day. Overall, the hotel was clean, modern and all the facilities were well maintained. We enjoyed the variety at breakfast and the cocktails by the pool. The staff definitely make this hotel and contributed greatly to our experience in Palermo. I’m sure we’ll be back. Thanks again team NH Palermo. From Jenny & Philip 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇩🇪

Overall, the hotel is a nice environment, but there are definite drawbacks which would prevent us from staying here again (we’re actually leaving earlier than planned). The biggest issue is the in room climate controls. While there is a thermostat in each room, allowing you to change the temperature, no matter how low you set it, the coldest the room will ever get is 23°C (~74°F). And, as many are likely to agree, this is simply too warm, especially when trying to sleep. Also, as I said, this is as cold as it CAN get… during the day, it gets as high as 25°C (~77°F) in the room, presumably because the AC cannot keep up with the heat & humidity of a Sicilian summer. It would be great if the hotel disclosed this, but they do not, which is very misleading. For this reason alone, we would never stay here again, and cannot recommend this hotel. Along with the rooms being too hot, the prices for food & drinks at this location are higher than the quality supports. Regarding cleanliness, the bathroom misses the mark, due to lots of stains in the toilet and tub (which leave both appearing dirty, even if they aren’t). Very disappointing. There are a few good things about the hotel, though, such as the location, the pool, and the friendliness of the staff. The hotel excels in these areas, but again, they do not make up for the fact that one experiences restless nights trying to sleep in hot rooms. End result: I do not recommend this hotel, nor would I ever stay here again.