nhow Marseille

We had a pleasant stay at this hotel. We received a room-upgrade and the room offers ocean view. That was one of my wishes in advance. The pool is the highlight of the NHOW. The breakfast with ocean view is outstanding regarding the selection of food and fruits.

I’ve been coming here year after year for decades, and after spending over a month here this summer, I can honestly say the Nhow team Marseille has been nothing short of amazing. They are extremely dedicated to making every stay unforgettable — from the warm welcome at the front desk to the relaxing vibes by the swimming pool. I especially want to highlight Gaëlle, Thaïs, Kada, Frédéric, and Maxence from the swimming pool team for their incredible service and friendly energy. At the restaurant, Melain and Margot brought a casual yet welcoming atmosphere that made every meal a pleasure.(except the pasta-sorry) And of course, the welcome team — with Emmanuelle, Benjamin, Cyril & co — made check-in feel like a “smoothie” experience: fresh, easy, and full of good vibes. Can’t wait to come back again!

First. The good. Price point was good for amenities and room quality and pool etc. You are on the water. good. But Far away from cool part of downtown. Not good. If I did this trip again I would actually skip Marseilles altogether. Go to Provence Cannes Nice etc. My issue with this hotel was the Guest Services. I booked two nights instead of one during the week. Realized my mistake on a non refundable purchase within an hour and tried to change it. ( I have done it before a few times. No issues) And they said they would NOT refund me. They literally said it was possible but were choosing not to. I said fine. I accept my loss. Maybe just throw in a dinner credit and we can call it even. I’m here to have a good time. Not gripe about a few hundred dollars. Not even a drink credit lol. I get it. Fine print says one thing. The rest is on this hotel for having poor customer service. Thank you Hotels Tonight for doing your best to assist and asking the hotel to accommodate. You did your part.