Nobu Hotel at Caesars Atlantic City

Honestly can’t believe I’m writing a bad review about a Nobu property. The rooms were not new at all. They were painted over chipped furniture that’s been there for decades. New rooms shouldn’t have drawers with massive chips on them. Housekeeping was a joke, our room wasn’t fully turned over before checking in. Hair clogged in the drain, no shampoo in the shower and quite honestly during our stay we only had one day that they restocked anything in our room. It felt like Caesars is doing what all companies love to do, cut as much staffing as possibly even when the hotel is full. I know this hotel must’ve been full because I requested to pay more for an upgraded room and was not offered it at check in. The hotel itself seemed to have bare bones staffing with lots of things closed during peak hours (rewards desks, bars, stores) so I’m sure our experience was affected by that. Was a disappointment as we brought someone for their birthday for the first time to AC. Nobody at check in even mentioned how to handle parking so we were stuck paying for parking which is insane for AC. As someone who has come to Atlantic City since childhood, this is the first time a hotel experience was so subpar I would not rebook. Not worth the money. This in no way reflects our experience at the Nobu restaurant, which was was completely different.

This was by far the worst vacation I have ever had in my whole life. The Nobu check-in process was smooth, but we began to have problems immediately after that we checked out on Monday and didn’t get our room cleaned until Wednesday night. I called five times and they kept telling me that the current check-in rooms were their top priority, and that they are unsure when our room was going to be cleaned. I let them know that we had dirty towels sitting on the floor, so they had someone bring us towels and a bag of random lotions and soaps, and they still left the dirty towels on the floor. We finally told them if they do not clean our room within an hour that we will be leaving after and expecting a refund for the rest of our stay. They ended up giving us $75 credit and cleaned our room after we got back from the spa. We thought that maybe they had everything under control but we were disappointed yet again. When we went to the restaurant to use our $75 credit they told us that they couldn’t find our room number and that we had to pay and that they would just take it off the price at our checkout. Again, we were pissed and knew that we could no longer trust their word. The final straw was when we went back to the room to finish our leftovers. There was a STAPLE in our food. It is not worth to stay if you want to go somewhere and relax!

In all honesty, the hotel and atmosphere is very inviting. What I did not appreciate was the $150 deposit for a room that wasn’t even worthy of that type of deposit. The furniture looked like an animal chewed in all corners. There was no fridge in the room which was very disappointing because when traveling, beverages/food need to be refrigerated! I had been looking forward to staying here for some time and my experience unfortunately was not the way I was expecting it to be. The only advantage staying at Caesars is that the outlet is a 2 min walk! Nobu just needs to renovate/update their rooms and please add a fridge to make your guest feel more at home when staying overnight.