Nobu Hotel Los Cabos

What a stunning hotel!! The hospitality was outstanding, the cleanliness was undeniable, and the ambiance was superb! Anyone who approached you was incredibly kind, and even if you did not approach any staff, they still smiled at you, greeted you, and gave you the right away to show how important you are as a guest. The spa was fantastic with numerous amenities to use, the restaurants were all so lovely from the staff, to the freshness of the food and the wonderful flavors, to how well kept everything looked! I felt so relaxed on my three night stay and I am already wanting to go back!! Thank you for such a beautiful stay, Nobu Los Cabos!!!!

Hotel was beautiful! Staff were lovely and kind. The gym was very nice. We thought the Nobu restaurant was outstanding and the view of the ocean from there was fantastic. We didn’t think the food at the other restaurants was worth the high prices. It’s a great idea to rent a car so you can go other places. My massage at the spa wasn’t great. We attended the presentation for the “residences” which was our most disappointing experience. We indicated we were ready to leave after 2 hours and they continued to send 2 more sales people over to present new offers. We felt very trapped. I don’t think a luxury hotel should be doing that to it’s guests. We were paying for the hotel and indicated we were ready to return but they wouldn’t listen to us.

We have loved Nobu in the past. The resort and service have gone downhill since our last visit. Booked a birthday trip for my wife and booked the birthday package which included a room upgrade. We arrived at 1 pm and did t get in the room until 8 pm with our bags. They offered us champagne as a reconcile but we don’t drink so they took it away and that was it. On her birthday we booked a massage. The room was ice cold and e couldn’t move because it was a couples room. We froze the entire time. Afterward there was no hot water in either locker room and the hot tub was broken. We asked for maid service multiple times before we left the room for the day and returned to not having the fresh room. More apologies but not changing experience. At the end we were offered no reconciliation and when I mentioned our displeasure we met a manager who did take some of our food bill away, although we didn’t get close to our food service minimum anyway on the birthday package. The resort is staffed with junior managers so you can tell they’ve lost trained personnel to other high end resorts. Overall you can do much better for the cost. We won’t be returning