Nomad Hotel Xábia Port

An absolutely amazing experience at Nomad Hotel! We were welcomed with incredible warmth and professionalism. To our surprise, we received a free room upgrade with a stunning view of the sea – absolutely unforgettable! The design and decor are exceptional, making you feel like you’ve entered a tropical paradise. The hotel clearly values sustainability and supports local products, which we really appreciated. Our upgraded room was spacious, beautifully styled, and incredibly comfortable. A perfect place to relax and enjoy a luxurious holiday. We loved every moment and would 100% recommend it to anyone looking for a special and unforgettable stay.

We were gifted a two-night stay for our wedding. On arrival, our bag was locked away, we had nothing on our wedding night. The second night ended with a 5 AM fire alarm evacuation. The hotel offered a return stay but later refunded our friends instead, then stopped replying. A very disappointing experience on what should have been a special occasion.(roof top bar and pool closed in June?)

I thought I had booked a duo massage at this hotel to celebrate both my sister’s and my birthday – but unfortunately, that turned out not to be the case, which was really disappointing. I had exchanged several emails with the hotel in advance to discuss treatment options. At one point, I asked them to confirm whether a duo massage – meaning two people receiving a treatment at the same time – was possible, as I couldn’t find that option on their website. I received a reply that it was indeed possible, and I was asked to confirm if a specific date and time (day X at X time) would work for us. I replied less than 10 minutes later, saying that the proposed time was perfect. Based on that exchange, I assumed the massage was booked. When we arrived at the hotel on the day of the massage, I went to the reception to let them know we were there for our duo treatment. The receptionist told me there was no booking in the system. I showed her the email exchange, to which she responded, “Did you receive a confirmation email? If not, the massage wasn’t booked.” I was honestly quite taken aback – how was I supposed to know that I needed to receive a separate confirmation email, especially after confirming their proposed time? She then offered to rebook us for the following day – one treatment at 6pm, the other at 7pm. I asked whether we could have the massages together, since that was what I had tried to book in the first place, but she said duo massages weren’t even something the hotel offered – which directly contradicted what I had been told over email. She then asked if I still wanted to go ahead with the new booking and whether I wanted to pay upfront. I was honestly flabbergasted. I politely declined and left. I understand that mistakes happen – I’ve worked in hospitality myself – but what really got to me was being made to feel like the mistake was mine. There was no apology for the mix-up, no real acknowledgment of the confusion, and no effort to take ownership for the miscommunication. The disappointment wasn’t just about the massage, but about how the situation was handled. A simple “I’m really sorry for the miscommunication – let me see what we can do to make it up to you” could’ve gone a long way.