Nordseehotel Kröger

Ok.

Ok

It was our first time at the Nordseehotel Kröger, or rather our very first time on the island of Langeoog. First of all: It was a very nice vacation, but one thing occurred that prompted this very review (and I normally never write any reviews)! One evening when we left the hotel to go out to dinner, I hung my room key on the key rack behind the reception desk, as the hotel provided. If you return to the hotel after the main entrance has closed and therefore need to use the night entrance, your room key will be hung on your door (a very questionable/complicated system in my opinion, but it's exactly what it says on the information sheet that's in your room upon arrival, so I just trusted it). I could now describe in detail the whole thing that happened the evening after we returned to the hotel (checking out the neighborhood, etc.). I'll pass on that for now, but the end result was that I spent the night on the couch in the room of other travelers (thank goodness I was traveling in a group—had I been alone, I probably could have made myself comfortable somewhere on Langeoog's shopping street...). An absolute no-go, and I have absolutely no idea why the hotel handled it this way (I was also told I wasn't the first hotel guest to experience this!!!). The really bad thing, however, was the hotel manager's reaction when I pointed out to her the next morning that I hadn't been able to get into my room the previous night and had therefore slept with other hotel guests—that's something to keep in mind! In all seriousness, she replied, "Thank you for the tip, I'll get the staff to deal with it." The lady should just be glad that I'm a calm person and, to be honest, I wasn't too stupid to get upset during my vacation. As I said, the vacation and the island of Langeoog itself were truly beautiful, but I've drawn my own conclusions regarding this hotel: definitely not a second visit! Room (when you get in): 3/5 Service: 0/5 Location: 5/5