North Harbor Tower

There is a very harsh policy regarding use of the mini fridge. They are more concerned with policing the minibar than they are with accommodating guests. At their explicit instruction, I contacted the front desk to see where I could store my perishable items without incurring a charge. I was on hold for 15 minutes, and then called back and left a message, but never received any response. Two pools (indoor lap pool and outdoor pool with cabanas and lounge chairs). Musician-in-residence, Trevor, was a delight Sunday late morning. Great gym. Decent food in the lobby restaurant. Concierge/Guest Services were non-existent. Front Desk Staff seemed stressed out and disinterested at the same time. Easy walk to Millennium Park. Nonstop sirens from adjacent firehouse. My cousin’s husband foolishly got trapped in the fire stair because he got frustrated with the elevator, which requires a room key to access upper floors, and he failed to read posted placards about the fire stair only having egress to the lobby level.

The pool is fantastic. The gym is great. Location is close to a lot of things. The rooms are dated. Impossible to get the shower between scalding and cold so cold showers it is. The beds are old and sag into the middle. Pillows are cheap and not comfortable. Not the cleanest place I’ve ever stayed in. Wallpaper coming off the walls. Mold on the seam of the shower to tub transition. It’s in need of a serious remodel. Overly expensive at almost $500 a night for what it is.

Stayed here for four nights in July 2025 to celebrate our 10 year anniversary (and got engaged on this trip). I realized days before our trip that I wouldn't have enough contact lenses for the weekend, so I called the hotel to see if I could get a package delivered there and asked if there were any special instructions I should include. They told me I just needed to put my name and their address and hung up before I was done asking my questions. The day the package was scheduled to arrive, I notified the front desk and asked if I needed to be around to receive it. They said no, just stop by later to pick it up. The package said it was delivered to the front desk so I stopped by to pick it up. They did not have it and contacted their security. I was assured the package would be brought up to my room momentarily. It was not. The next day I went to the front desk and asked again. They spent about 30 minutes trying to get a hold of their mail and security people. They said they didn't have it and I would need to file a claim with UPS (which I could not do as UPS had proof of delivery to the front desk of the Raddison). I stopped by later to try another front desk person. He said to check with the condos next door. They did not have it either. I don't understand how my package could have gotten lost in the few hours that passed between delivery and me checking the front desk, especially being that I had given them two notices that it would be arriving that day. The entire time I was being treated like I was the issue, not that them losing my contacts was the issue. The hotel seems woefully understaffed. There was always a very long line at the front desk, so any inquiry easily took 20 minutes. I had called about amenity packages prior to our stay given the special occasion, and was told to call back when the right person was working - both times I called I was put on hold for several minutes and was hung up on abruptly. It is the kind of place where anything you ask for feels like a burden. This wouldn't typically bother me, but given the price we paid to stay here, I expected better service. The pool is smaller than it looks in the pictures and is very crowded as it's shared with the condos in the building. There were no pool towels left so you had to bring them from your room. There is a mini fridge in the room but you can't put personal items in it, so you have to request a separate mini fridge to be delivered to your room if you have leftovers (which also takes a very long time). The stay didn't ruin our trip, but definitely put a damper on it. We were excited to stay in this building as we are fans of the architect who designed it. It was a bummer the interior experience was such a let down.