Novotel Ambassador Seoul Doksan

The staff were all very kind, the room was nice and comfortable, and the breakfasts offered a wide variety of cuisines and were delicious. Overall, it was a very satisfying stay. The hotel was situated on a slope, so walking uphill was a bit challenging if you had heavy laggage with you.

It’s true that the rooms are ready for a refresh, if you are picky. But the service for us was outstanding and I want to give a special shout out to Becky, who helped us make a change in our reservation status that made our visit wonderful. They also have a nicely balanced breakfast buffet with a few quality surprises.

As a 5-star hotel, there’s no valet helping at the door, one staff member was standing there but I didn’t get any luggage help either when I arrived or when I left. Also, I can only ask for 3 bottles of water tops one day, which is unheard of. The staff were also not very warm and eager to help when I raise a request. Overall, I think the service level is not up to standard. Location is good. Pool is nice.