Novotel Antwerpen

I didn't feel welcome at reception, either upon check-in or upon check-out. The bathroom in my room had hair on the floor and sink when I arrived, and the daily cleaning wasn't the best! Breakfast is only good if it's managed by a man attentive to every detail. The ladies don't care if the coffee maker works, if there's yogurt, if they're out of bread, etc. I don't smoke, but my room smelled of cigarettes. The hotel is too far away! My friend stayed at a luxury hotel downtown, and there wasn't much of a price difference.

Very Disappointing Stay – Not Worth 4 Stars I recently stayed at this hotel and had a very bad experience. The room was extremely old and poorly maintained. The carpet was dirty and had a strong, unpleasant smell. Many items in the room were broken or damaged, which made the stay even more frustrating. The bed sheets had stains and didn’t feel clean. The mattress on the main bed was clearly used and very hard, making it uncomfortable to sleep on. The sofa bed was even worse – the mattress was so thin and low that you could feel the metal frame underneath. It was impossible to get a good night’s sleep. Overall, the room did not reflect the quality you would expect from a 4-star hotel. It felt neglected and unhygienic. I would not recommend this hotel and definitely will not be coming back.

Pros: - Breakfast was fair. - If you want to be close to the port, location is good. Cons: - Location is very far away from the center etc. - There was no hot water 1 day. I said to reception and being told “yes there is a problem” I said back “then why you haven’t inform us?” The answer was amazing “yes, actually it was a great idea” - The customer service are incapable to answer your requirement and they are basically very rude. Example day 1: I said “I am starving can I have my soup and my main dish asap?” i have my soup in 10 mins and my main dish is in 45 mins. Example day 2: Can I have more bread? The service guy said; “you are not allowed”. I said back “What do you mean, you are not allowed? I am asking kindly to have couple slices of bread; either free or either I can pay” Nothing happened... Then in cashier, I said “I did not drink coke (yes it was on the bill even I did not have it) neither a bread. Her reply was amazing(!) “but you have your soup huh?” I said “sorry?!” She is obviously no professional “you have your soup with bread thats it” I said “That’s it? I was ok to pay but no one come like my order, you are definitely rude how can you talk like that” she said nothing, basically nothing seems like nothing happened… no sorry to extra coke charging no sorry for misunderstanding at least. Nothing… This is service industry and the people work within should, actually must know how to talk with their customers in a decent way. It’s basic and fundamental, if matters…