Novotel Blois Centre Val de Loire Hotel

We really appreciated the futon for our child and the common area on the ground floor (bar, arcade games, lounge area). The breakfast was wonderful, and the staff were very nice.

Have stayed in many Novotels around the world but this one was the most disappointing and not up to the normal standard. The main entrance is drab and dirty leaving an immediate bad impression. Service at reception was good however breakfast service was slow with many plates at the buffet just barren of food and dirty plates left at tables for too long with people waiting to get a table. There was also no power on our floor overnight which was very frustrating.

This property falls well short of a 4-star hotel experience. The location is not ideal, the exterior lacks appeal, and the interior feels dated and underwhelming. We stayed in a family room that was more comparable to a 2-star accommodation, with dirty walls, stained carpets, and mold in the bathroom that made for a very disappointing stay. Breakfast simply continued the overall lackluster impression of the hotel. By 9:00 AM, there were no more crepes available, which could easily have been resolved considering it was done with a basic store-bought mix. The selection was mediocre, the dining area cramped, and overall, I’ve had better breakfast experiences at 3-star hotels. There also needs to be much greater transparency regarding the city tax. When the booking confirmation clearly states that all taxes are paid and nothing is due at the hotel, it is extremely frustrating and unprofessional to be charged extra upon arrival. It’s not about the amount, it’s about the principle and the lack of clear communication. Situation that was later on fixed by the staff! One more point worth mentioning: during check-in, the staff offered a Novotel bear keychain to the children in front of us, but skipped our children, seemingly because I had just voiced my complaint regarding the tax issue. That kind of behavior feels petty and impolite, especially from a hospitality perspective. Overall, this was a very disappointing experience, and I would not recommend staying here. _____________ My reply to your response: The reservation was made directly through your website, so that excuse simply doesn’t hold up. What’s truly unbelievable is that, despite numerous complaints from so many different guests about the same recurring issues, nothing has been improved. Instead of taking real accountability, you continue to respond with the same copy-paste message full of empty good intentions. It’s disappointing and unacceptable.