Novotel Edinburgh Centre

The hotel is well located and the staff is nice. However there are three things that I didn't appreciate. On my first day at breakfast I was informed I didn't had breakfast included. So it felt like I was some squatter trying to get my way through. It was really not nice. Second thing I reported the first day that the shower drain was not working and it remain the same until the end of the stay. The third thing is that the breakfast has no indication of the allergens what makes it difficult and annoying having to ask the staff what doesn't contains dairy products. Someone with allergies to dairy has very small choices. Even when I asked if someone could make an omelet without any dairy the answer was NO. I couldn't eat the scrambled eggs because they contained dairy. One of the staff members Michael offered to provide vegetable cream and some ham that didn't contain dairy. And this was all I was able to eat the entire stay, besides fruit and bread.

My new hiking boots lost the entire sole and the other boot was going the same! They were not cheap. But! The wonderful reception woman called a young man on staff who came to my aid. When I came back last night Both boots all glued and looking as good as new again.Service Plus! I am extremely grateful. My holiday has been rescued so I can go on to the Highlands and Wales happily. Thank you Sonia and Liam. So relieved you've saved my holiday. Karen from New Zealand.

Great location. We went to see a show at the castle. Room was small but that was OK. Toilet being in another room with no sink we didn't like. Only 1 tea bag. Mostly though the noise either the lift or heating I'm not sure what it was but so noisy.