Novotel Hamburg City Alster

We stay 3 nights at the hotel. Very well located in front of a subway station, at 15mn of the city center. We receive very good advises from the reception to find good restaurant and good locations during our trip. The breakfast is very good and the bedroom comfortable and very quite.

We have a mixed experience with this hotel during our 3-night stay. Parking garage was extremely difficult to find (they simply could have put a P sign pointing towards the parking garage) and the layout of the surrounding roads made it impossible to make a u-turn once you miss it, so we did 15-minute detours, twice! Additionally, it was extremely expensive to park at the hotel garage, at 27 euros per day, but the reception advised us that there weren’t other options near the hotel. The hotel staff were also a mix of nice and rude individuals- front desk who helped with check in was sweet and kind, but one of the restaurant staff (lady) was rude and rest very nice, and the same goes for house keeping staff- they even entered our house without knocking once. The room itself was nice, but the container with shower gel was completely empty when we got the room, and they didn’t refill it either for the two days of house keeping during our stay despite informing the house keeping staff, till I called the front desk. At the hotel restaurant, we were served the wrong items a couple of times- we were told they were understaffed so we didnt make a fuss. Child-friendliness is a plus with a dedicated indoor play corner. Overall, this Novotel holds a much lower standard than others we have been. We won’t stay here again if we are to visit Hamburg again in the future.

We stayed at this hotel for three nights and, unfortunately, had a very disappointing experience. Despite contacting the front desk multiple times—twice by phone during the first two nights and twice in person in the mornings—our room was never cleaned throughout our entire stay. Each time, staff failed to provide any explanation or resolution. Check-in was also frustrating, with a line that took over 30 minutes. The room itself appeared unfinished; for example, there was a cabinet clearly meant to house a fridge, but no fridge was provided. The quality of the beds and pillows was well below expectations—comparable to or worse than what we’ve had in much more affordable Airbnbs. Given what we paid, the value for money was extremely poor. While the breakfast buffet offered a decent variety and was the one bright spot, it wasn’t enough to offset the overall negative experience. In short, we would not recommend this hotel. The service, comfort, and overall price-to-value ratio fell far below acceptable standards.