Novotel Lugano Paradiso

I stayed here this past week with a group for work. Novotel was so beautiful, clean, and the staff were so so kind. I looked forward to breakfast each day because it was so delicious and offered a nutritious and flavorful variety. The Swiss families were all so cute - I will definitely be bringing my family here to visit Lugano. Thank you from USA!

Stayed in the hotel in June for 4 nights. The property looks nice and modern and very well maintained. The rooms are clean and well kept, though the family room given to us was a little short on space for a family of 4. Location is great, 10 minutes walk from the train station. The breakfast spread was good and had a variety of options for vegetarians too, which to us was a big positive. The only negative was that we found the staff rude and inhospitable. I mean who would refuse a glass of water to an in-house guest and that too in the rudest possible manner. The only one who stood out for us was Molly at the breakfast buffet who went out of her way to make us comfortable.

More than a dozen stays at Novotel Lugano, but more than 3 years after my last visit, my recent stay was the worst. Rooms are spacious and clean. Worst is mattress, it is now impossible to sleep without back pain. Used to be just fine. Breakfast used to be great, it is now subpar, even by Novotel standards. Orange juice is a shame (same with grapefruit) compared to the juices selection that used to be on offer. Hot drinks used to be made to order, now you have two extremely noisy coffee makers… Pastries selection is now maybe 20% of what it used to be. Too bad. Plus side, is the restaurant that is much better than it used to be, both for lunch and dinner. Cost cutting pushed too far. Won’t come back.