Novotel Lyon Centre Part Dieu

The neighborhood may not look very upscale but the hotel is very nice. The staff is friendly and helpful, the rooms are comfortable and clean, and the dining area is wonderful - the food is also delicious. Bonus points for the underground parking, although very tight.

Average hotel, outside is dirty and broken, inside is pleasant. Very good breakfast. Overall the hotel is too hot and the air conditioning doesn't always work. Lack of irons and ironing boards. Restaurant is ok, but the steak is not good. Full of fat, cartilidge etc. The parking access is very difficult due to road works. This hotel needs a load of money thrown at it or new management as it has potential be very good. The rear of the hotel looks like post nuclear war. Don't let your children play there as it's not safe.

This hotel is next to the railway station and has a shopping mall in front of it, the room and the bathroom were quite good and well cleaned. Everything was going well (they even left to us a pack of kinder eggs because of the Easter) until I turn on the air conditioner and notice that it wasn't cooling the air. I called the reception desk and asked if the air conditioner wasn't working and I was told that it was ok, but I should wait about 5 minutes to it start cooling the air. So I took a shower and after that the room's temperature was still hot. I called the reception desk again and another person told me that the air conditioner was set only to heat and that the cooling function is available only during the summer. In other words, the hotel assumes that (out of the summer) is cold outside (the temperature reached 20° C during my stay), so is cold inside too and that everybody should be freezing, so it isn't necessary the cooling function of the air conditioner. Come on, the decision on whether the temperature is hot or cold must be left to the customers, as it is with the showers, taps and the foods, for example. I had to sleep with the windows partially opened (the curtains and the television don't let the windows be easily opened) to keep the temperature a little bit better, but as a result I started to hear all kind of noises coming from the outside (people talking; people screaming; luggages being pulled; police cars; ambulances; car's horns), so my sleep nights definitely weren't good. The problem is even bigger when it rains. I don't have complaints about the room, the bathroom and the cleanness, but disabling the cooling function of the air conditioner (despite of informing in all sites that the hotel has the air conditioner available, which is not true) and let the customers notice it when they try to use the air conditioner is totally unacceptable (I would have rated it with 5 stars if there wasn't this problem). I had terrible nights without sleeping because of the heat and I have never experienced such discomfort in any other hotel that I have stayed in before.