Novotel Lyon Gerland Musée des Confluences

We had a fantastic stopover and stay here at the Novotel Lyon – and what really made it special was the attentive service from Diane. Her warm and thoughtful attitude really stood out, and the fact that she communicated with us in German made us feel truly understood and welcome. Big thanks to her for making our short stay such a positive experience!

We were welcomed very friendly from the waitress Diane. She was very attentive and even spoke to us in our language German very well. We did not sleep at the Novotel but the ibis hotel, that's why I cannot really rate the Novotel. The ibis and the Novotel are together in one complex. I can only rate the service and the location. But the waitress Diane was serving us at the restaurant. Generally the staff is really nice at the two hotels and speak English very well.

Overall stay didn't have the 4 star feel. The checkin with Alicia was great. However, the comfort and cleanliness of the room, beds was average at best! There is no minibar, the fridge is empty. Not even a pack of cookies with the tea/coffee sachets. At checkout- i was charged the wrong amount and even when i shared the booking invoice they said it will be fixed but still charged the incorrect amount to my credit card which i had to then go back to the hotel to ask for a refund. Also being an ALL member doesnt mean anything unless you book the stay through their own website/app. No loyalty points collected. There are a lot better options in the price point that I ignored being a member of ALL program.