Novotel Madrid Center

The hotel is very large, with a gigantic parking place (+ EV car chargers!!) - Parking is a little bit difficult to access with larger cars, but possible. The hotel staff is very nice and professional. The receptionist Yuri is great! - He remembered our family from the previous stay! The restaurant has vegetarian and vegan options too!! The rooms are really clean! The only "issue" is that bathroom doesn't have almost any hooks to hang the towels on. But other than that, it's great!!

I didn't know before staying here, but the hotel is quite large in scale. It's very big and consists of two buildings, and many crew members stay here as well. It has good accessibility as it takes only 20-30 minutes to arrive by airport bus. The breakfast was good and they even had rice, but the juice bar doesn't seem to be in operation. There's a small swimming pool which was great for cooling off during Madrid's summer. During check-in, Mr. Yuri at the reception showed thoughtful service by mentioning even minor issues between the system and my reservation. He also provided good guidance about tourist attractions. He didn't seem to be a Real Madrid fan though, haha. We had dinner at the restaurant where the burger and pasta weren't bad, but the pizza was mediocre. Overall, it was an enjoyable stay."

We got an upgrade to an executive room which is the only positive thing I can say about our experience there. We tried to use the pool- impossible. Full of screaming , diving children unsupervised. Staff hardly speak English. The guy who looks after the pool was totally overwhelmed and prevented other guests from using the pool while unsupervised children were swimming the for at least one hour ! You should introduce strict children or family hours which most hotels do! As an apology for this whole situation we got a jar of olives. We already had 2 jars of them so we left 3 jars in our room- you can enjoy . Breakfast- terrible chaotic nightmare . Little room for hundreds of people ! Never seen such chaos, people push one another , there’s no rules. Wild wild country. Nice service in a restaurant where we were able to enjoy little lunch. And staff were nice in a restaurant. Also good and quick room service . But in general - never again. Thanks. Adios