Novotel Marne La Vallée Noisy Le Grand

Title: Misleading and disappointing stay at Novotel Marne-La-Vallée Noisy-Le-Grand Upon arrival, no ID or documents were requested, which felt strange and unprofessional. Later, I realized the hotel was deliberately avoiding the real details of my reservation. I booked a half-board stay for myself and my two children, but the hotel only covered meals for two people and completely excluded my younger child — with no notice or flexibility. Even worse, we were forced to eat dinner at the nearby Ibis (3 stars), with a very limited menu, most dishes unavailable, and extremely poor quality. Imagine arriving excited for a nice dinner at a 4-star hotel, only to end up eating bad food in a lower-class hotel, with no choice but to accept or go hungry. It’s not just poor service — it’s clear disregard for guest satisfaction. Despite multiple attempts to find a solution, I received no help, and was told the manager was “on leave” during my entire stay. I’ve traveled a lot and stayed in hotels of all levels — I’ve never seen such mismanagement and lack of care. Although I had already paid for meals in advance, I was forced to buy food myself due to the poor quality and unprofessional handling. I filed a formal complaint with the booking platform and French consumer authorities. I do not recommend this hotel.

The property is listed as a 4*. However my family which included my wife and two daughter below the age of 9 experienced the following: • no restaurant for lunch or dinner. • cleaner removed towels and didn't replenish the toilet rolls during a room clean. • no working phone in room to call the reception desk. I had to email the reception desk for additional towels and toilet paper and eventually a hours later I received a reply. • not clean! We found a bulk of blond hair on the bed and then the same hair on the floor after room was cleaned.

I would like to share my experience regarding a disappointing interaction I had with one of your reception staff during my recent stay. I arrived late at around 1:00 AM to check in. Initially, the receptionist his name Mehdi was sitting behind a table with a woman (I’m not sure if she was also a staff member). When I approached, he eventually came to the reception desk, completed the check-in, took the deposit, and gave me the room keys. However, shortly after settling into my room, I found the pillows to be very uncomfortable. I came back down to reception to request a pillow change. At that point, the same receptionist was still sitting at the table with the woman and did not even bother to get up. He told me, quite bluntly, that it was not allowed to change the pillows and made no effort to assist me. The following day, I asked another staff member about changing the pillows, and they handled the request immediately and politely—clearly showing that it was possible. This made it clear that Mehdi was simply unwilling to help. His attitude was unprofessional and unwelcoming, especially considering it was so late and I had just arrived after a long journey. I hope you will take this feedback seriously, as the behaviour of front desk staff plays a major role in a guest’s overall experience.