Novotel Marseille Vieux Port

We had a great stay and would like to thank Nassima, the housekeeper, for her excellent service. She took great care of the room and made sure the minibar was perfectly restocked. Her professionalism and kindness truly stood out. Thank you, Nassima!

Excellent and delicious food , from start to finish served in a very friendly and professional way by Fleur ,assisted by Anna and supervised by the very smiley Alessandra. Tomas helped us choose the most delicious starter ever ( chipirons with the aioli. ) We will come back here for sure 😀😃

This hotel is just OK. It doesn't meet the expectations of a Novotel. I have stayed in many around the world and this was not even close to the others. I was upgraded to an "Executive Room" due to my loyalty status but overall it felt like a cheap Vegas motel to me. The room smelled, AC barely got cold, minimal old worn out everything, the hallways were in disrepair, underwhelming pool area, etc. The bathroom and shower were clean and ok. I think for the same price any other hotel around must be better. The hotel is laid out oddly. There's no way to drive up and check in as you would a normal hotel. You drive down a side alley then go down a narrow hole in the ground, stop at a metal door (which ominously opens). Then into a confined lot for micro cars (SUVs must occupy 2 spots). Then, you must unload all your bags yourself! Find the elevator, the lobby is level 2.. sure why not? Then walk to the opposite side of the property to the check-in desk. Totally bizarre. It's not that far a distance, but after a long day of driving you expect to pull up, be greeted, have someone take your bags, and show you where to check in. If that doesn't exist, branding this a 4 star hotel is fraudulent, period. I honestly can't think of how they can fix this place... I'd suggest maybe converting it into a self-storage or office space.