Novotel Melbourne on Collins
Melbourne · Australia · 270 Collins Street
About Novotel Melbourne on Collins — Luxury Boutique Hotel in Melbourne
Novotel Melbourne on Collins is an exceptional 4-star hotel in Melbourne, Australia. Guests enjoy a distinctive experience combining world-class facilities including bar, beach club, restaurant, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.1 / 5
My family and I had a wonderful stay at Novotel Melbourne on Collins. This hotel is very centrally located to shops, theatres and attractions. The family room was very comfortable and spacious. We also enjoyed the breakfast which had a great variety of breakfast favourite's. The scrambled eggs were creamy and velvety, the bacon was fresh and not overcooked and the coffee from the machine was strong and enjoyable. The only minor thing with the stay was that one of the lifts was out of service coming up to the third floor where reception is (unfortunately there are only 2 lifts up to this level). The rest of the lifts from the third floor up were fine with four working lifts up to your room.
I was pleasantly surprised with how quick the check-in process was, loved that parking was directly across the road. The room was beautiful, and the bathroom was very nice also- the mirror light was an amazing touch. I had the best stay, I would definitely stay here again 😍
Second time stayed here. Customers service to members was very underwhelming, cold and unexpected. Food took so long to be served at dinner because they had to prioritise room service. Also there was no communication or apologies from the team. Carpet in the room was dirty, the bottom of the bed peeled off and was found under the bed. Tiles at multiple spots of the pool came off. Pool and spa were small, just good enough for one family. Breakfast was good for members only $20 each person.