Novotel Mumbai Juhu Beach

This is my go to place, whenever I visit Mumbai. The location, bang on the beach, coupled with a courteous staff who are compliant to every need of the customer and the excellent cusine in their restaurants make an unbeatable combination. the rooms are clean and hygienic and the property is well secured apropos safety measures.

From the moment we entered, we were welcomed with warmth and professionalism. Eakdant ensured every aspect of our dining experience was perfect from guiding us through the buffet selections to checking in regularly to make sure we were comfortable and satisfied. His attention to detail hospitality set the tone for the evening.

I had expected a far better experience from a property that claims to be a five-star hotel, but unfortunately, my stay left much to be desired. I had requested a room change shortly after check-in due to the unpleasant view from the window — the first thing visible was a dumped garbage area, which had become even worse and mucky due to rain. It was not only unpleasant to look at but also affected the overall feel of the room. Additionally, since the room was on a lower floor facing another building, we had to keep our curtains closed all the time to maintain privacy — which completely defeated the purpose of a relaxing, well-lit room. I spoke with a representative over the phone who assured me that the team would call me back regarding the room change — no one ever did. I also raised the issue at the reception counter and while the staff there was willing to help, by then half of my stay was already over, making the change pointless. Another concern was the food pricing and quantity. While I understand and accept premium pricing at such properties, the portion sizes were surprisingly small — not sufficient even for two people. If the prices are on the higher end, then the quantity should justify it. Overall, apart from the entrance and lobby area which gives a five-star impression, the rest of the experience did not live up to the standards one would expect from such a property. Basic guest comfort and proactive service were clearly lacking. I hope the management takes this feedback seriously and works on addressing these issues — both in terms of room allocation transparency and service responsiveness.