Novotel Mâcon Nord Porte de Bourgogne

Lovely, spotless and welcoming hotel. Great as a stopover whilst travelling. Very friendly and accommodating staff. We arrived very late in a party of 45 and they still provided dinner. Good range of choice for breakfast, too. Strongly recommended.

Perfect location, we stayed here both when going and returning from Spain. Clean, adequate hotel, although maybe a bit dated. Had a good night sleep and an ok breakfast. Good value for money, overall, would recommend.

Extremely disappointing and unacceptable experience. My husband and our young daughter stayed at this hotel for just one night on their way to a ski holiday in the mountains. Unfortunately, that one night was enough for my husband to get badly bitten by bed bugs. This is not only disgusting but a very serious health and hygiene issue — something that should never happen in a hotel of any standard. It completely ruined the start of what was meant to be a special trip. To make things worse, the hotel has not responded to any of our emails or phone calls since. The lack of accountability and communication is shocking. I strongly advise others to avoid this place until they take responsibility and address this serious problem.