Novotel Nuernberg Messezentrum

Overall an excellent experience. Here I separate into 2 parts to share the positive and rather not positive experience for me. Good things: - Clean, spacious room and common areas - Delicious breakfast. - Bar downstairs was so outstanding that we stopped by every single night during our stay. The service staff, a gentleman, even remembered which drink was ordered by which person a day ago!! - Italian restaurant had great taste in recommending red wines. Hope-to-improve things: - The key card scanner could have done better. The first time it does not work for me at elevator; the second time encountering renovation so we needed to change key; the third time I found it required a „special“ angle to detect the key. During normal days, I’m fine with it, but after a long day, it was a bit disturbing. - There was no water dispenser at lobby. Normally I’d expect to get cooling sparkling water whenever at hotel. - On check-out day, counter staff was not quite helpful. I asked politely if I can get some water, she said that you can ask (or buy?) it from the bar or the restaurant. Interestingly to aware that a necessary item (drinkable/filtered water) for human being was not default to be provided. :( 2025/03

We stayed for one night with my family of four. The small play area designed especially for children was very nice. It’s a clean hotel. We also had no issues with parking. I recommend it.

The hotel’s location is perfect for anyone attending a convention—it’s within walking distance of the venue, making it incredibly convenient. The rooms are clean and provide a good space to relax after a long day. However, the customer service was severely lacking. The staff seemed indifferent to guest concerns, and responses to requests were either slow or ignored altogether. My friend arrived just one day after me, but he had such a frustrating experience with the front desk staff that he decided to leave and pay extra for another hotel in the middle of the night. That alone speaks volumes about the service here. If proximity to the convention center is your main priority, this hotel is a convenient choice. But if you value good customer service, I would recommend looking elsewhere.