Novotel Paris Centre Tour Eiffel

Perfect location for visiting Paris and being near the Eiffel Tower. The breakfast was delicious. The lobby and lobby staff were amazing. Room seemed a little dated - stained carpet and shower door needed to be resealed. We really didn’t like the toilet being in a totally different room from the rest of the bathroom. Bed was comfortable and our son said the pull out bed was comfortable. Lots of room. Seemed like it was a very popular hotel it was always busy.

The location is great, but overall the hotel could do with a bit of updating. The rooms were standard and felt a little dated — definitely in need of modernising. The hotel itself is quite nice, and the staff were friendly and helpful throughout our stay, which made a difference. Breakfast was just okay — it felt a bit like a cattle market with how busy and loud it was, and not the most relaxing way to start the day. It’s an okay place to stay, but there’s definitely room for improvement, especially considering the price and the brand. With some updates and better breakfast management, it could be much better.

This hotel is poorly run and was nonstop problems, this has the potential to be a great hotel. I arrived after check in time to learn that one of my two rooms wasn't ready. I was strongly encouraged to not come back for hours as they were unsure when it would be ready. We reserved connecting rooms and our rooms were not connecting, this really stunk for our family that booked the "family connecting room". The elevators in this hotel did not work right, causing me to have to plan an extra 30 minutes for elevator problems every time I went up and down. Stairs were not accessible due to them being fire exits, not that I would have been too likely to walk 19 flights of stairs but the option would have been nice. This was unacceptable and the staff seemed unconcerned although people were stuck going up and down in elevators for 15 minutes straight. I can't emphasize enough how terrible this was, it influenced our daily plans as we felt like we could only afford the time to ride the elevators up and down once a day so had to plan differently. The buffet breakfast was mostly empty trays with all the real food being empty and only desserts available. I paid way too much money for breakfast to have to fight for food with other guests. The only good restaurant in the hotel was closed on both Sunday and Monday, because apparently people don't need to eat every day in a hotel. The room was clean and usable but hardly a consolation when the rest of the experience was terrible. AVOID This hotel at all costs!