Novotel Puerto Montt

Rooms were clean with a beautiful view from the huge windows! Bed was super comfy and exactly what we needed after a long travel path. Also super convenient location to access the grocery stores to stock up for roadtrips.

Novotel Standard with great views and friendly staff. Nestled prominently on the seafront, the hotel offers stunning views. However, the rooms, while a bit dated and in need of renovations soon, didn't pose an issue for our brief one-night stay. The staff was friendly and helpful. Regrettably, we skipped breakfast, so we cannot provide feedback on that aspect. One noteworthy drawback was the insufficient soundproofing; the hotel faces a loud road, requiring us to use earplugs to get some sleep. The hotel insisted on USD payment to qualify for the VAT exemption, a practice not observed in other hotels during our stay. They claimed it was a legal requirement, but it seemed more like a sizable conglomerate seeking additional profit through exchange rates. This was disappointing.

We stayed 3 days and the air conditioner did not work for one single second. Each receptionist invented her/his own excuse. The first said that in January the air-conditioner is not switched on. The second said that the demand is too big and the system is not managing to catch up. The third said that they have had a consistent problem for the past year. Who to believe? In any case if the hotel is advertised as having air-conditioners the problem needs to be fixed asap. We ended up sleeping with the windows open. Windows which overlook a very busy, noisy road and were woken up with every police, ambulance siren and honking horns.