Novotel Resort & Spa Biarritz Anglet

Service was absolutely stellar. They made us feel like VIP. Breakfast was amazing. Our little terrace was hidden behind bushes and super calm. Location is good if you have an event going on site or near but it’s not close to the ocean or in the center.

Overall a great hotel with excellent service: Highlights include a superb heated pool, a pleasant breakfast, and adequate parking. Staff at reception and throughout were universally helpful and professional. The location is perfect for exploring the area. That said, our family room for 4 felt cramped—lacking storage space and wardrobe options. The bathtub also felt dated.

Overall it was a pleasant stay with a few exceptions. The check-in staff was lovely but put us in an old room with a broken air conditioner first. Why not put us in the nice renovated room to begin with? We also witnessed the staff checking in a couple same-day after telling our friend they were sold out, and gave that couple a renovated room on the third floor while our friend, who pre-booked, received an older room on the second floor. I am underwhelmed with the priority in how this hotel treats its guests. The restaurant was good.