Novotel Samator Surabaya Timur

My recent stay at Novotel Samator Surabaya Timur was a fantastic experience—exactly what you’d expect from an upscale international hotel with a local touch. Whether you’re traveling for business or leisure, this hotel delivers top-notch comfort, service, and convenience. The room was spacious, clean, and very well-maintained. The bed was exceptionally comfortable, and I appreciated the modern design, complete with a good working desk, large TV, and a luxurious bathroom with a rain shower. Everything felt fresh and thoughtfully arranged. The service throughout my stay was outstanding. From the front desk to housekeeping and the restaurant staff, everyone was polite, efficient, and always ready to help with a smile. Breakfast was generous with a wide variety of local and international dishes. The quality was consistently high, and the atmosphere in the dining area was relaxing and clean. Their freshly brewed coffee and local delicacies were a great way to start the day. Facilities were also a highlight—the gym is well-equipped, the pool is clean and inviting, and the spa offers a great range of treatments. The hotel also offers excellent meeting rooms for business events. Located in East Surabaya, it’s perfect for those needing access to the industrial area or wanting a quieter alternative to the city center. It’s still within easy reach of malls, restaurants, and key landmarks. Overall, Novotel Samator Surabaya Timur lives up to the Novotel standard—modern, professional, and comfortable. I would definitely return and recommend it to anyone looking for a quality stay in Surabaya.

Good hotel with go green concept. Located near the airport. The elevator system can be improved to better inform the guests which elevator is available by adding light indicator.

I was confirmed by WhatsApp for my staying and it was quite good. As expected from Accor group. However, my check in was not that. The check in lady was not that friendly, knowing that I used my stay plus, she used unfriendly tone while speaking (a bit cold), also informing that any voucher was unable to be used during the stay (i did not even asking for that). Moreover, the room itself is not quite clean, hairs could be found on the carpet in the whole room. Been asking for recleaning but the officer just clean so fast. Chiller is not chilled, but the engineer help to find another one but the replacement also cannot be performed good. The lamp switch on the left side could not work to turn off the lamp above the TV, I was asked to use the master switch outside the bedroom (No Offense if it is the right method but not that convenience). Last but not least, the breakfast checked was not friendly at all. Only asking from which room, not even telling a word and her face was so frustrated as if I have problem with her. I choose my seat by myself. Table was not cleaned (The restaurant was not that peak - around 09.30 am). No Cutleries set on the table. Ironically, when I tried to ask chamomile tea, the waitress asking me from which room and My Loyalty Status!? What is going on with you Novotel Samator. Will loyalty status give you enough info to help your guest for merely a cup of tea ???? The only good service was during check out. The lady helping me checking out was friendly. Kudos to her. She is the only great helps during my stay . I hope this hotel may provide better training for their staff and improve their hospitality