Nu Hotel

I booked the hotel on Agoda, but seems not much comment mentioned the air conditioning issue. Until I checked in and see it on Google! Cause I have the same problem! (11July2025), no air con but luckily quite cool in night time open window. Same comment as I posted in Agoda below: The hotel is new and modern design, 5mins walkable distance from metro station and a large supermarket just adjacent to it. The room is spacious enough to open the luggage, the single bed is relatively small but still enough to sleep. And everything is clean and tidy. However, the only big impact is the A/C is OUT OF SERVICE! And the staff just claimed that they would control from their side, and automated temperature control. I told that the A/C control showing the sun icon, but not the ice flake, no air con is working. And the male staff asked me to open the window at the end! Luckily it is cool at the night time (on mid July), but it's getting hot again when the sun comes out! So please remember not to consider this hotel during hot summer! Anyway, the vibe is great, the restaurant serves good breakfast. And the neighbourhood is quiet safe to live it. Just the A/C is the huge consideration.

Very very bad. I received a room without air conditioning working (Milan, June, 26 Celsius inside the room). When reported to reception, they lied to me telling that they put the temperature to minimum and that it is normal (where in hotel lobby a/c worked perfectly fine and temperature was nice around 21 celsius). At the same time they put electric fan in my room and opened windows when I was out, de facto confirming they lied. At the checkout when I asked for compensation, they said they cannot give me anything because the stay was booked by the agency (which is nonsense, you can do bank transfer, cash, you just need to want to). They did not even say apologize, complete arrogance. Ah sorry, they let me skip the city tax payment, that is €14. For the 2 days sleeping in sweat hot room that cost like 150€ per night. Stay away from this hotel, it’s just terrible at every angle

I have to leave very bad review because my hat and my clothes are stolen. When I told this situation. The counter man with very bad attitude just told me to go to police station just like there is nothing to do with him. Don’t stay at this hotel.