O2 Hoteles Mar del Plata

The rooms are basic, but confortable, it is showing its age, But service is Fine, breakfast is very Good, and the Restaurant is up to GOOD standards , with affordable prices, The Hotel has a nice warm pool, sauna and if you like you can schedule a Massage, very convenient , we see all the services,and left thinking to visit the Hotel in a future trip to the city, VERY Satisfied ,

Loud! No sound proofing in rooms. Bright! The curtains don’t close and are only for decorative purposes. Customer service is poor and staff are not friendly or interested in assisting in any way. One example would be having to check out at 10 AM before a 10:30 PM flight yet being told we cannot use the communal showers by the pool for a pre-flight shower. I have never come across a hotel who denied that. They even checked with the Manager. I certainly don’t recommend.

Everything went wrong from the very beginning. I still don’t know why, but we made our first mistake with this 3-star hotel when we booked and paid for a double room at a very high price (over $200 USD per night via Booking.com). We thought it might be reasonable and that we could enjoy the hotel and MDP. We were totally wrong. When we (two adults and a 6-month-old child) arrived at the hotel, we faced such a negative experience - unlike anything we’d ever encountered with any hotel. Instead of the double room we booked, they gave us a very dark accessible room (or "room designed for guests with disabilities"). When we kindly asked to change it (we suggested finding another room and were ready to pay extra), the main manager behaved so rudely commenting our case to his team that insulted my wife who spoke a little Spanish. He was aggressive, barking orders at his team in front of us about our situation. We proposed options: changing rooms, paying more for an upgrade, or canceling our reservation for a refund. He refused all of them. After wasting three hours negotiating, he finally offered an old, small room in the hotel’s outdated wing, where even the electrical sockets were broken. Exhausted from the long journey, with a tired infant, we had no choice but to accept this subpar room—nowhere near the value we paid for on Booking. This ordeal ruined our plans and our first impression of MDP. What shocked me more was the manager’s insistence on blaming Booking system for the error, refusing to acknowledge or apologize for the hotel’s mistake. So I cannot recommend this hotel, especially given its unreasonable prices, poor service, and the unprofessional behavior of its manager.