Oaks Brisbane on Felix Suites

Was a lovely location, pool, big living room. Only wish guest parking was longer then 4 hours. But so many good cafes, restaurants, and botanical gardens with kids play structure is walking distance.

I found a used syringe hidden in a couch cushion when I stayed at the Oaks Felix for a couple of weeks whilst working in the area. Luckily it didn’t stick me, however when I spoke to reception they weren’t surprised or concerned. Reception didn’t ask if I was ok, didn’t record the incident as a safety concern and only said they would take the syringe out of my room when the cleaner was next expected to come. Extremely disappointed with how this was handled, I’ve submitted a complaint via Oaks’ website and my workplace will be looking to remove this hotel from the recommended list of places to stay.

My first ever trip to Brisbane. Travelled alone. Was looking for an apartment in Kangaroo Point. Pin drop 📍for this apartment was, when i was searching, along the riverbank, Kangaroo Point. Free cancellation was by 1 June. I booked 1 June late evening. The address is only sent the following day, which was when i saw the apartment was actually in the city, the last place i wanted to be. Coming from Adelaide, one doesn't comprehend the sheer amount of traffic and parking/having a vehicle, becomes an unnecessary stress factor. But i didnt want to lose half my money, which was the cancellation policy, if i remember correctly (?). I received very prompt replies from the host's assistant (?) up until the message sent as the plane landed in Brisbane. Id asked ahead of time if there was somewhere i could leave my bags while i got some groceries, flight meant to land at 12:40, check in was at 3pm. Flight was late, but she'd said to message her when it landed, which i did. There was no reply. Nor an hour later. I'd not received any communication about how to check in, nor apartment number and floor. Reception staff for hotel guests had, on repeat, "we don't have anything to do with air bnb". The only exception was a kind gentleman named Dawa. Thank you sir, your kindness, and humanness did not go unnoticed, and is deeply appreciated. I sent another message while sat in the foyer, no reply for more than 90 minutes on the afternoon of check-in. Went through all the emails, found a help number, thankfully answered promptly, the gentleman took down a few details and said he'd call me back shortly. Maybe 20 minutes later, he called back with a mobile number for me to call. He said he'd check back again to make sure everything was ok. I called the number. No answer. I started to type a message when a few text messages arrived. One with the check-in details. I had to walk to Mary Street, 5 to 8 minutes walk, depending on the individual. This information arrived at 2:45pm. There is no place to leave ones belongings while going to retrieve the key and as the reception staff "have nothing to do with air bnb", it makes it challenging for someone travelling on their own. I was very kindly assisted the first time (see above) but on exit, the young lady at the desk just repeated the same sentence. I had to drop the key back at the shop on Mary Street (before 10:15am fyi), and obviously could not take all my luggage with me. I had to tell her i wasn't expecting her to take any responsibility for my things but that i had to leave them where i had while i was away. The apartment is on the 25th floor, the lounge overlooks a huge racq bright blue sign, which one doesn't really notice in the bedroom. One can see a small part of the river and the botanic garden, but mostly tall buildings. I prefer rural, live suburbs, so city energy is very overwhelming (the reason i was wanting an apartment in Kangaroo Point). The walk to the gardens was lovely, very close. I saw a kookaburra for the first time! Beautiful trees, stunning birds and bats, an amazing Hibiscus garden, really energising space ❤ The fridge has ample space. I couldn't hear the neighbours, unless they were coming or going, with the sound of the door. I bought a stainless steel kettle to use the 6 nights i was there. A plastic one is supplied. I don't believe it's safe to boil water one drinks, in plastic. Non stick cookware is supplied, which I also wouldn't use. Look up "forever chemicals". The tap over the kitchen sink is very loose, and sways from side to side when using it. The carpets are, well, a carpet cleaner would be a benefit to the apartment and its "luxury" description. So would a handyman to fix the kitchen tap and the dryer. Such an important part of what I was looking for, it was one of my filters. This apartment claims to have an automatic clothes dryer. There is an ancient piece of machinery mounted on top of the terrible washing machine, which counts down the time, but hasn't worked in a very long time! HUGE disappointment! The washing machine leaves lint EVE