Oaks Gold Coast Hotel

Staff are absolutely fantastic! Location (Florida Gardens tram station just across the road), is fantastic! Views from our ocean view room, fantastic! The only dissatisfaction was there is no servicing of room unless it is prearranged & “for a fee”. Stayed 4 nights & noticed when coming back to room after being out for the day that the bin had not been emptied. When I queried, was told that the room is serviced only after staying for 8 days. Our shower door didn’t seal properly & had to use towels to mop up water. Had to ask for toilet paper, rubbish bin liner (took our own rubbish to basement skip bin ourselves), fresh towels & more milk. 4 tiny thumb containers of milk is definitely not enough for 4 days. Our room only had a microwave. BUT, could upgrade to a room with kitchen facilities, for a cost. Air/con (heating), cannot be adjusted from your room. Too bad if you want to turn it off (as we wanted too), as you can’t. Woke up every morning very stuffy in the nose & body over heated.

Rooms are a little old and need renovation. They really need kitchenette facilities for the size of the rooms. The views are spectacular and the staff were really impressive. Great parking and the beach is very good and easy to get to. Great stay.

Spend your money elsewhere in the Gold Coast as clearly the owners (Minor Hotels) aren't spending money maintaining it. All of the 3 lifts seemed to always be dirty. The outdoor pool was warm but adorned with grubby cracked tiles and the broken filter cover was floating around. Bedding etc was clean but our room was VERY dated with scuffs, stains, holes in the wallpaper and a missing door on the wardrobe. House-keeping didn't happen on Sunday. The base of the shower didn't seal properly. The sub 1Mbps "broadband" was so poor we disabled WiFi on our cellphones as they were dropping WiFi enabled calls. On the final day we pulled back the edge of curtain to find wallpaper peeling off the wall with what appeared to be damp spots. It's a shame as the hotel location is excellent, room size large and the bed was very comfortable.