Oaks Wellington Hotel

My stay here was absolutely amazing! The location is perfect — I couldn’t have asked for anything better. To top it all off, the staff here are truly the best. A special shout-out to Sophie E for her outstanding customer service and for going the extra mile for us. She made us feel so welcome from the moment we dropped off our bags in the morning, all the way through check-in where she was so friendly and chatty, right to the restaurant and even up until the last night of our stay. She was a total superstar! I 100% recommend staying here — not just for the great location, but because the staff genuinely make the experience so much better. Any requests or questions we had were dealt with straight away. Amazing service all around!

We had an Executive Studio room, which provided a corner patio area. City views. There were lots of large windows, so the room was light and airy. It was clean. The hotel was handy to all the places we were going to. We had a nice meal and cocktails in the hotel restaurant. Our waitress was very nice but still professional. The only negative is that the on-site parking is for small cars only, and that is still very tight.

I really wanted to give this a higher stat rating and tried to give them every opportunity to make that happen, but no issues were ever resolved. We checked in late Tuesday and were surprised to find the parking was really only suitable for very small vehicles. We did get our RAV4 in there but it was challenging as was getting out. Wednesday morning when we went to take a shower and there were hairs on the ceiling, the walls, both in the shower booth and the bathroom part. I went down to speak to reception about it and ask them to have it sorted but even when we checked out 3 days later these hairs were still all over the bathroom even though housekeeping had been in twice. The bathroom is very strange as it’s all glass with just a sliding door and so not really private and let’s just say there is no sound reduction, the breakfast was fine .. I do love that there is an egg station and the eggs were great, most of the rest was alright but nothing to write home about. Check out … well that was significantly more difficult than. It should have been established what needed to be paid … had to deal with 2 staff members and both just seemed confused. The location is great, extremely central, and easy to explore Wellington from, but that’s probably the only benefit. Our air conditioning was broken half the time which made sleeping frustrating as it was either too hot or too noisy. Just overall really disappointing.