Oakwood Suites Yokohama

We stood for 2 weeks during our stay in Yokohama. Modern rooms like on the pictures, nice gym not crowded and clean, view morning and evening from the rooms so calming. There is a big supermarket nearby and train station which was extremely helpful ( fruits, veggies, high quality meat available) During long stay you will be missing a meeting room in case you need to have a call, study late night out of the room.

This is an amazing property! My wife and I stayed in a one-bedroom suite on the 49th floor with a beautiful view of Yokohama Harbor and downtown Yokohama from the open balcony. After spending a week in some really small Japanese hotels, Oakwood Suites was a refreshing upgrade. The two dedicated elevators that take you to the lobby on the 46th floor are fast with no intermediate stops, so being on high floors is not as inconvenient as one might imagine. The metro station is below the complex and there are plenty of stores and restaurants nearby. I discovered the property will change ownership later this month (August 2025) and transition from serviced apartments to a standard luxury hotel. We would definitely return!

Disappointing, Overpriced, and Nowhere Near 4 Stars I had high expectations for Oakwood Suites Yokohama given its 4-star rating and premium pricing — but what I experienced was a complete letdown, bordering on appalling. First, the cleanliness was shockingly poor. I found strands of hair inside the refrigerator, which is beyond unacceptable for any hotel, let alone one charging luxury rates. The bathroom reeked of sewage, making it hard to even relax or take a proper shower. These are basic hygiene standards that even budget hotels manage to meet. The “view” — one of the few advertised selling points — is entirely accessible for free from the lobby level, making it feel like a cheap trick to justify their inflated room rates. Speaking of which, for what you're paying, you're essentially funding a high-rise hostel experience full of loud, inconsiderate tourists — not the serene, premium stay the branding suggests. To make matters worse, I requested a simple 1-hour late checkout (to 12:00 noon), which was flatly refused. The excuse? “Fully booked” — despite the check-in time being 3:00 PM. This level of rigidity and poor customer service is ridiculous, especially from a so-called luxury property. All in all, Oakwood Suites Yokohama is grossly overpriced, poorly managed, and fails at the fundamentals: cleanliness, service, and value. Spend your money elsewhere — you’ll find far better quality and service at half the price.