Occidental Punta Cana All Inclusive

The rooms are spacious and clean. I’m very allergic to dust and humidity and I was completely fine during my stay so that definitely talks of the level of cleanliness. The rooms do need an update as furniture look outdated. Service: the staff was very nice and willing to help. BUT there is a lack of towels in the pool area. Food: very difficult to get reservations for the restaurants even though I never saw the restaurants full. The Asian restaurant is a big NO. Food was terrible there. The Mexican and steak house were really good with delicious food. Honestly I don’t like buffets and I don’t think they’re sanitary but I never got sick and ate at the buffet twice a day every day (because there are no open restaurants for breakfast or lunch). There is a buffet very close to the beach which is smaller, less crowded and really nice. I recommend that buffet instead of the one at the lobby. Music: there was excellent music at the lobby every night and a disco open from 11pm to 2am. There are also shows at night at the open theatre by the pool and several activities throughout the day. You’ll never be bored. This is not a fancy hotel but it’s a very good value.

My only complaint is the food options. There needs to be a complete revamping. The restaurants were booked and busy but when you got there, there were only 3 main courses for warm food. Buffet was fine. It was packed 24/7. I also don’t like how they try to sell you everything and trick you into a 90 min meeting to sign on for their package. I wanna be at the beach, not talking to their team for an hour. Other than that, the service was GREAT. The employees loved my daughter and I will never forget that.

My husband and I stayed at this hotel for a week in July. The good: The ocean was absolutely beautiful, with clear water and picturesque palm trees. The beach was clean and well-maintained — truly the highlight of our stay. The not-so-good: Unfortunately, everything else left much to be desired. Cleanliness was a major issue. The dishes in the buffet restaurant were often dirty or even chipped. We frequently found food remnants on plates, and finding a clean cup for coffee became a daily challenge. Tables and windowsills were grimy, with visible cobwebs. The food was very disappointing. Apart from the fresh fruit and boiled potatoes, most of the options were either overly greasy (dripping with fat) or so tough they were nearly impossible to chew. Communication was also difficult. Most of the staff only spoke Spanish, which is understandable, but many appeared visibly annoyed or dismissive when approached in English — some even ignored us entirely. This made it very hard to get help or ask questions. We had hoped for a relaxing and enjoyable vacation, but sadly, this experience did not meet our expectations.