Oceans Edge Key West Resort Hotel & Marina

We travel quite a bit all over the world. We have stayed at so many hotels and this once is ranked amongst the best! We love the Key West area and Oceans Edge has been our choice of places to stay for the last few years. We have always received the highest quality of services over the years. This last visit was above and beyond our expectations. We just can’t say enough about this place! We had the chance to deal with Claudia the office manager to complete our booking. She is so nice and professional but the greatest part is the way she talks about the resort you can just tell how how proud of the hotel and dedicated she is to the guests being happy. Then we arrived after the long drive a little tired. Our greeting and welcome from Ana could not have been better. She was simply wonderful the entire time of our stay. Thanks Ana and Claudia for all your efforts in making your guests feel at home. In our opinion thanks to people like you! there is only one hotel choice in Key West!!

I had the pleasure of being a guest at Ocean's Edge Resort. Reception was a breeze and the front desk staff during check-in were wonderful. The room was clean and spacious with a great view of the marina. The restaurant on site was terrific. The staff were welcoming super pleasant and efficient. If I could give this resort more than 5 stars I would.

Avoid This Place – Overpriced and Underwhelming I strongly recommend not booking this facility. It markets itself as a resort, but in reality, it offers very little while charging premium prices. If you’ve traveled even a bit, you’ll immediately notice the lack of quality and service here. Let’s start with the basics: the rooms have no mosquito protection—despite the obvious mosquito problem. You’re expected to purchase repellents or coils yourself, which is shocking considering this is supposed to be a resort. Most places would offer that as a basic courtesy. The food is another disappointment. The menu is extremely limited and overpriced, especially compared to the much better and more affordable options just 10 minutes away in town. I found the food quality and pricing to be incredibly frustrating. Our first night, the air conditioning stopped working around midnight. When we informed the staff, the initial reaction was to blame us—saying the door must be closed for the AC to work. Obviously, it was closed. We didn’t want to invite in the swarms of mosquitoes outside. Eventually, staff checked and confirmed the AC had failed. For the inconvenience, we were given two breakfast vouchers—only to discover they only covered three small items each. Things didn’t improve. On the second and third nights (after paying for an upgrade to a suite—not a complimentary one), we had issues with the toilet being clogged. We had to call maintenance repeatedly, including when waste started backing up. And for that lovely experience? Free parking. A joke, honestly. Also be aware: you’ll be hit with three separate taxes not shown upfront on booking platforms. Parking is also charged separately, which should be included in any legitimate resort fee. All in all, this place is overpriced, poorly managed, and far from what a real resort experience should be. I do not recommend staying here. There are much better options for the same or even lower cost. The only nice thing is the room space and the view.