Oh Nice Ulises Ceuta

Great buffet breakfast, had troubles with my phone connecting to the WiFi. But made up for it by having an included mini bar in the room.

No customer service. I contacted the hotel via booking.com app they never answered! I called the hotel they told me they couldn’t help me change the date on a non refundable reservation that I had to call booking.com I called booking.com then they told me that I had to talk to the hotel. So I replied that’s the same thing they said. So they opted for sending them a message for me from them on my behalf never heard back ever!!!! Lost 145€ for nothing worst experience I’ve ever had I better stick with Airbnb!

First of all, I don't know why they are giving it 4 stars. When we arrived at the hotel, the receptionist was unfriendly. We waited for about 20 minutes just to be given a room. Once we got to the room, I wanted to take a shower 🚿, but there were no towels in the bathroom. I tried to use the phone in the room, and it wasn't working. So I went down to inform them about it, and the guy there was like, "What do you want?" I explained that we had just arrived in the room, and there were no towels in the bathroom. He casually replied, "They will put them soon, just wait," and we ended up waiting for 1 hour. On the second day, around 1:30 at night, the cooling system stopped working. I went down to inform the reception about it, and he told me to turn off all the lights and wait until it starts working again in a rude manner. I was taken aback by the poor service provided. To be more specific, from the day 05/08/24 until 06/08/24, when I was in the reception, there were 2 guys who don't know how to work. They were unfriendly and rude.