Omni Interlocken

My wife and I loved it here! Very affordable luxury hotel. Clean spacious rooms and friendly service. Bed was comfortable. We paid extra for the mountain view, which I think is worth it for just a couple extra dollars. The rooms also come with very comfortable robes. The pools and hot tub were great. I liked that a bar & grill was outside next to the pool so you can always have a drink with you, although the drinks were a bit on the weaker side. Towels are provided to you at the pool. The spa is also very relaxing. We had a couples massage and we enjoyed it. The hotel's restaurants had good breakfast/brunch options. My only real complaint is the room's AC never got below 69 or so, so it was sporadically hot throughout the night.

Very friendly staff, they were not able to do a late checkout. They still offered us use of the services for the day since we had a late flight. The pool bar is a nice touch, they come around to check if you need any service. Two pools was also great. The hotel was recently remodeled, nice rooms. Fridge was great for having items on hand. Location was nice for what we needed access to. Restaurants and shopping close by. Great view, should be any of the rooms based on the build.

We were here for just a night (thankfully) as it left much to be desired. I see what they’re going for—a newly renovated, very “Colorado-like” hotel that has a lot of potential. We’ve previously stayed at an Omni Hotel in Chicago that was great. Unfortunately the maintenance is an issue at this location. While our room was spacious and nice, the shower was unusable due to a severe clog in the drain. Maintenance came by to fix it sometime around 9:30-10:00 PM and in his words “it looked like someone put a chinchilla down the drain.” He said he’d send housekeeping up to clean the mess so we could shower and go to bed. Close to 11:00 PM we finally gave up and cleaned the shower ourselves so we could just go to bed. The front desk did comp us a small amount the following day when we informed them of the incident, so we were grateful for that service. The next morning we went to the coffee/breakfast place to use our resort credit we had from booking. They told us they couldn’t make breakfast sandwiches because the oven was broken but they could give us cold sandwiches and we could request a microwave in our room to heat them up. No joke, that’s what they suggested. Obviously we passed on that one! Overall the hotel has potential but it does seem they are experiencing some maintenance/service issues that need to be addressed. The updated decor was lovely and the overall aesthetic of the hotel is very welcoming.