Ona Valle Romano Golf & Resort

Unsure why it has such a low rating, I had a great stay at Ona Valle Romano Resort. I found the staff at reception very helpful, pleasant and welcoming. They accommodated to all my queries and even offered suggestions for places to visit nearby. I dealt with Steven mostly and enjoyed my interactions with him. The room was clean, spacious and everything worked seamlessly. I loved that there was a filter coffee machine in the room too! My only suggestion would be to have a shuttle bus to go into the town nearby or even a bike rental. Getting an Uber is a long wait and usually nearly 40euro for one way (this is not the hotels fault whatsoever!).

This hotel is not well managed. You can see that immediately from the state of the infrastructure and all kinds of details. There are things that are broken and not being properly repaired: for example, damage to tiles around the swimming pool, damage to and around the many stairs, broken windows, a lift that looks dented, and many other things. The staff seem somewhat frustrated by this (perhaps because there are quite a few complaints). The rooms are spacious, but our room had a very unpleasant smell (air conditioning??). We had an apartment with a separate room for the teenagers, which was fine. There were also two bathrooms, which was great. We had a spacious balcony with a beautiful sea view and a view of the golf course, but the balcony was not well maintained (the wood urgently needs some paint) and the floor and furniture are also in need of renewal. The breakfast and evening buffet are good, but nothing more than that. There could be more variety, and things need to be replenished more quickly, especially when there are a lot of people. The dining room is very unpleasant; it's like a refectory with a lot of noise (you can hear chairs scraping across the floor and people shouting over each other). We therefore ate outside in peace and quiet. When the hotel has a lot of visitors, it becomes very difficult to find a parking space nearby. This hotel really focuses on quantity (receiving lots of visitors and cashing in) but loses out on quality as a result. With good management, this hotel could achieve so much more. It's a shame.

Absolutely Awful – Worst Hotel Stay Ever This hotel is a complete disaster. The rooms were filthy, full of mold, and never cleaned throughout the entire stay. You don’t get towels, and when you ask, you’re told you’ll have to wait four days! Housekeeping never showed up until the day of checkout – and to make things even worse, they barged in at 8:30 in the morning and woke us up. Totally unacceptable. The location is terrible – isolated, with nothing to do around. The pool was dirty and clearly not maintained. The parking garage is a nightmare: only a Smart car would fit inside, and if you do manage to find a spot after driving around for an hour, you’ll still have to walk a long way to get to your apartment. This place is exhausting, not relaxing. Instead of enjoying a holiday, you’ll spend your time stressed, frustrated, and disgusted. Absolutely not recommended – avoid at all costs STAY AWAY !