One Broad Street

I loved the easy self check in and the information sent from hosts prior to my arrival. Great central location close toe beach cafes and shops. I found the bed very comfortable (I am usually a light sleeper!) The carpets were brand new so felt very fresh & cosy. I would definitely recommend and I look forward to coming back soon.

The ambience of the place was quite nice, clean, calm, and inviting. It was well-stocked with useful appliances like a microwave, coffee machine, fan, and fridge, which added to the convenience of our stay. However, we were really disappointed with the bathroom. The shower was completely clogged, and water wouldn’t drain properly. It was quite disgusting to see it fill up with water and hair, clearly not cleaned before our arrival. On top of that, no blankets were provided, which made it difficult to sleep comfortably. With better cleanliness and attention to basic needs like bedding, this place could offer a much better experience.

I've just returned from a 3 night stay with my daughter,at One Broad Street. On arrival, our inside door code didn't work, so I had to ring the number, and after a few minutes, the lady had sorted it and gave us another code. Great, we were in....upon looking at our room it was very dusty, light switches were sticky, and remote controls were dirty too. The shower walls were filthy,red tinge, and black mould. I messaged the number, and someone rang me, pretty much straight away. I said I was very disappointed with the room etc and told her why. I said the red tinge on the shower wall is body fat, which has come off of other people when washing. It's a residue from people's bodies. The lady said she'd never heard of that before, I've been a cleaner myself for many yrs and was trained in washing and cleaning touch point areas and other areas exposed by this, which the hotel cleaners should be aware of. She apologised and said she'd get it sorted. We had to go out as my daughter wanted to eat, so they arrived while we were out. On return, some of the red tinge had been removed but by no means all. The sides were given a quick wipe to clear some dust, but there was no attention to detail cleaning going on in this room. I also found that the t.v was very hard to fathom,the text was in a different language, which was ridiculous and there were also subtitles on the screen the whole time and I couldn't figure out how to get them off. We found the bed uncomfortable, and on the last morning when trying to pull the bed clothes together, I saw what looked like a blood stain on the actual duvet. There was an awful lot of noise from what I think were other guests above us, sometimes going on until 3.30am. The only thing going for this hotel is the location. I looked at reviews before booking and only saw good ones. Now, on return, I can see many bad reviews also commenting on the lack of cleanliness. The response to these reviews is "Thanks for your review and to bringing this to our attention, so we can rectify this," but clearly, they are not as the issues are still there. A very disappointing hotel experience, we definitely will not be booking again.