One Shot Fortuny
Madrid · Spain · Calle Fortuny 7
About One Shot Fortuny — Luxury Boutique Hotel in Madrid
One Shot Fortuny is an exceptional 4-star hotel in Madrid, Spain. Guests enjoy a distinctive experience combining world-class facilities including bar, concierge, gym, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.2 / 5
Keycard stopped working every single day, receptionist set the keycard for checkout yesterday instead of 3 nights, so because of her mistake i have to go back down to request my card gets rechecked where I had to again wait in line, then the card stopped working the next day probably because she put the wrong date again, and when i go back down again the next day then same receptionist gets an attitude (!!) and tells me to keep the card away from my phone (Having traveled for the past 20 years, I just love getting instructions on how to use a keycard from a receptionist who is clearly at fault here when it’s her job so she was probably trying to keep her job by covering it up and getting sassy at a client. The cards need to work, and receptionists need to do their job correctly as this is the one thing they are in fact paid for. Please hire trained staff, lots of quality people trained in hospitality here. Dear hotel one Shot Fortuny management, fire this aggressive and incompetent receptionist with curly blond hair who can’t get the dates right twice and dares to get an attitude whenever she fails to do her job, and hire a professional who actually wants to work here. If I wanted to fix your non working keycards on a daily basis and teach your staff how to write down a number I would have gone to a cheaper place. Having received feedback from the reception manager after that, I have increased the review from 2 to 3 stars. I hope they understand - the issue is not the mistake, but the entitled attitude of this one reception staff member while trying to cover their mistake.
Not an expert to benchmark hotels in Madrid (630euros for 2 nights for 1 person), but struggling to understand why they charge you sparking water at breakfast (because it is not on menu). You need to review your offering guys ;)
All in all I can recommend this hotel but please put some more effort into keeping the room standard up. It’s so cheap and fast to do some minor fixes as they would make a huge difference in the appearance of the room and stay.