Ono Hale

I keep going back because it's cheap and close to the airport. Be warned, you will be sharing this house with other guests and you basically only get a bedroom to yourself with shared bathroom. Unless you get that ensuite bathroom/bedroom combo. So, you'll be here with strangers. You may or may not be able to get in. You may have to call the owner on behalf of strangers who came in from Japan or something in the middle of the night. In other words, don't expect too much. Be ready for anything.

Charged $170 cleaning fee for two rooms which were anything but clean. Overpriced to begin with, but to nearly double the cost with a cleaning fee is absurd. Both fridges, one in the room and one in the kitchen, both had leftover food in them and smelled absolutely disgusting. Opened them for maybe 5 seconds but the smell lingered for hours. Only one room has private bathroom. Owner did not pick up the phone to let us in, thankfully the neighbors helped. The "no refunds" policy is very clearly stated--I can now see why.

Spend the extra money, and don’t stay here. While we found the place to be tidy and comfortable, the communication and listing were entirely unhelpful and inaccurate. While we got the “private studio” it was essentially a master bedroom within a shared apartment with other guests who did not know it was a shared space. We had an a awkward moment running into them in the living space with a “ugh we didn’t realize other people were staying here” which was awkward and could’ve been avoided with better communication. The landlord did not have the room ready, and we had to hunt her down in order to get the room code (which we got several different codes for and had to follow up continuously until getting the correct information). I called her about an hour after our check in time was supposed to be ready to confirm the room number and code and she told me we were “free to go now, but she would be by to clean it up in 30 minutes or so”. Again the room was already supposed to be ours at this point, but had not been cleaned or prepared. When we got there, two and a half hours after our check in time, when she told us the room would be ready, no towels were provided and the trash can was still full from previous guests and the shower was clearly untouched as well. The comforter smelt of smoke, and the smoke detector had been removed from the wall entirely. She gave two different room codes on the phone, and I had a bad feeling about it, so I texted her to confirm, and she gave me two totally different codes. The building is not very well marked either. Later on, we went out for the evening, and upon returning the driveway was totally packed with cars! Very confused about where they belonged and why. We were worried about noise with all the cars, but it was not disruptive. I texted her to double check about our parking spots, and she responded rather rudely regarding the race of the guests in the back apartment as being the reason for all the cars. The whole experience was just sketchy. If you can, definitely spend a little extra money to stay somewhere else. My husband and I are pretty chill about renting places, we’ve stayed in yurts, tiny houses, cabins, and aren’t complainers. So to write a review such as this is rare! The whole experience was just simply chaotic, if we were to do it again, we would’ve stayed elsewhere. The booking agreement could’ve benefited from more transparency and information so that playing telephone with the landlady wasn’t necessary. Anyhow, enjoy the island!