Onoma Hotel

I have stayed there for more than 5 times already, but now I’m writing this review. The rooms have always been perfect. Modern, clean, quite big, great beds and GREAT pillows! Katerina from the reception helped us going out of her way when we needed a room for one more extra day. The pool bar is also something you don’t want to miss especially if it’s not busy. Amazing cocktails and a cute little pool. I kept looking at Hercules who worked behind the bar because he was always smiling. Even when he was doing stuff inside the bar. I could tell he was a nice guy until he engaged in conversation with us and I confirmed it. I don’t think we can ever consider going to another hotel when we are in Thessaloniki because it’s clearly the best. See you next time ONOMA Hotel 🤗

My wife and I had a most enjoyable time in Thessaloniki last Sept on our vacation in Greece from Australia staying at the Onoma Hotel in central Thessaloniki. Everything about the hotel was magnificent..the location in Thessaloniki, our room, the pool, the downstairs bar and by no means least, the lovely friendly welcoming and most helpful staff who were brilliant. We will be back next time in Thessaloniki Highly recommend it to all...!

While the hotel had a striking design, our two-night stay was unfortunately let down by poor service and maintenance. The experience did not align with what we would expect from a five-star hotel. Upon arrival, we discovered the smart TV in our room was unusable. It couldn't connect to our devices for screen casting and the cable TV wasn't working either. When we reported this, the staff told us the TV wasn't compatible with Apple or Samsung, and despite a promise to fix the cable, it was never addressed. The breakfast experience was also underwhelming. The dining area was small and often completely packed, forcing us to wait for a table. This lack of space felt like a significant oversight for a hotel of this size. We noticed a general lack of attention to detail throughout the hotel. For example, the gym had no towels, and there was dust on some parts of our room, suggesting that cleaning was not thorough. Taking a shower was unpleasant as the water temperature was either scalding hot or freezing cold. The most disappointing part of our stay was the pool. We chose this hotel specifically for the pool, but it had a noticeable greenish color and seemed unsafe to swim in. We couldn't even see the bottom despite it being small and in the middle of the day. When we raised our concerns with the staff, they claimed the pool was properly maintained, but its appearance suggested otherwise. Overall, while the hotel's design is impressive, the poor service, lack of maintenance, and unusable amenities make it not worth the price.