Oude Wellington

We went to Oude Wellington this weekend and had a wonderful experience. The rooms in the old buildings are unique and the wine just great. Friendly personnel as well. Would go there any time again

We only stayed for one night, but what a lovely experience. The room was a nice size, the bed was comfortable, and we had a great space outside our room to sit and enjoy the view and wonderful weather. Margret welcomed us and showed us to our room. She was a great host, very friendly and made us feel right at home. She also treated us to a wine tasting (great wines!). All in all, it was a fantastic little escape and we found it exceptionally relaxing. What a treat!

We booked a self-catering family suite at Olde Wellington Estate during the first week of April 2025 through Booking.Com The reservation was made for 4 adults for a duration of 7 days. Total amount paid upfront was R24500. When we we arrived it was NOTHING like the pictures on Booking.com's website. In fact, there were huge cages full of Parrots squawking ear-piercingly not far from the rooms, torn chairs and cushions, faulty door-lock and rattling door (I had to use a bunch of toiletpaper, just to secure it), terrible bathroom facilities, etc. Now, if we had paid for cheap backpackers-accommodation, I suppose this might still be acceptable, but it is advertised as a 4-star establishment!!! Immediately when we arrived and heard how loud the parrots were, I contacted the owner to explain that my husband had recently received a Cochlear Implant, and would not be able to stay there, seeing as he cannot bear the constant loud noise from the parrots. (To clarify, to my husband these sounds are not just a mere inconvenience, but like daggers stabbing in his head). I asked whether we could perhaps have a refund (even partial), seeing as the parrots are not clearly specified on the website, to which he refused and sarcastically recommended we do our research better. I then mentioned that the room was in any case not as advertised, to which he encouraged me to take it up with Booking.Com. We immediately packed our bags and left, having been there an hour at most. So R24500 for one hour. And he refused to refund even 1 day's accommodation. Needless to say, up to now, we haven't received any refund. Only a message from Booking.Com stating that our request was denied by the owner. How is this acceptable? Do guests not have any rights when establishments misrepresent themselves? For those who want to form their own opinion, I am attaching a few pictures of the room, the path leading up to the room, as well as the broken clothesline and garbage bins which form part of the view. Go read through the reviews on Booking.com and decide for yourself whether this is a 4-star establishment. We are clearly not the first people to complain. I will not recommend this guesthouse to anyone ever!