Outrigger Koh Samui Beach Resort

Hotel staff are one the best features of this hotel - always smiling and wanting to please you ! Location is at the end of the beach which is very shallow and further along has better swimming areas. Things to watch out for - service charge 7% and vat is not shown on the menu which can be confusing and things like beer etc is way more expensive than the closest restaurant bar New hut. We ended up eating at New every day as food is great and drinks are way cheaper and it’s only 200 m from the outrigger beach location - short walk makes things much better! Rooms are colonial style and really well done - amazing beds and breakfasts which were included in our room rate were off the scale good! It’s not an adult hotel only so during the school holidays the pool area can be challenging !

A bit mixed. Staff friendly and massively polite but that didn't mean things got done. e.g. blinds in our room wouldn't close properly, but it took 3 attempts for them to (partly) fix an obvious issue, and only after I went to the room to demonstrate. Worse, my wife requested a nice room (within the grade) as this was for my birthday. The actual room was not great. A view of some rusty old roofs and a urinal! The beach, across the road, was pleasant enough. Despite the intimidating signs telling *guests* they couldn't take in their own food and drink-not even water, which they sell for a massively inflated price. We saw them tell someone off for doing just that. Breakfast was great. Food in the beach restaurant wasn't. Not terribly expensive for a 5* though remember they stop people bring in their own lunches. For the first few days there was a digger and hammering just by there.

Before I booked, I checked the reviews and saw people mention that the beach isn’t 100% clean — and that’s true. I stayed for five or six nights and rarely saw anyone swimming in the sea because of this. If you’re expecting a cleaner beach, I’d recommend going somewhere else. The hotel itself is lovely. The room was nice, the bed was super comfortable, and the breakfast was very, very good — lots of choice and great quality. I also tried the club lounge — the service was really impressive. I want to especially mention K. Sao, who was very friendly and provided excellent service. That said, the food in the lounge wasn’t really worth it, in my opinion. If you’re staying on the ground floor (like I did), just be aware that as this is a family-friendly hotel, you might have families staying above you. If you’re unlucky, you’ll hear noise from kids running around or people moving furniture. Some nights the noise went on until about 1am, so I ended up wearing headphones to bed. If you’re travelling with children, I highly recommend this hotel — they have a great pool and a play room for kids, and it’s very family-friendly. But if you’re a solo traveller or a couple looking for peace and quiet, I wouldn’t recommend it, as it can be quite noisy and lively with families around.